Walking in Your Customers Shoes February 7, 2010 | No Comments Here’s a podcast on the subject of empathy in sales and customer services http://www.fileden.com/files/2008/11/29/2204982/Archer%20Training%20Podcasts/Walking_in_Customers_Shoes.mp3Podcast: Play in new window | Download Categories: Business to Consumer, Customer Care | Tags: Customer Care, customer service, empathy