Verbal handshake from Paul Archer on Vimeo.
Join Paul for 2 minutes as he explains the verbal handshake, an essential technique to empathise and build rapport with customers on the phone.
Podcast: Play in new window | Download
Verbal handshake from Paul Archer on Vimeo.
Join Paul for 2 minutes as he explains the verbal handshake, an essential technique to empathise and build rapport with customers on the phone.
Podcast: Play in new window | Download
