Customer care Twitter style
Have you ever received bad customer care and felt like complaining? I'm sure you have. I did last week when I tried to return a BBQ to B&Q. To cut a long story short, they wouldn't take the return. Rather aggrieved was I, so I said to the staff member that I'll tweet my bad experience so the world could hear about it. And that's the point. We can now broadcast our bad service experiences for the world to hear about. You've heard the story of United Breaks the Guitar…
