Body Language When Selling on the Phone

What a nonsensical title? How can you use your body language to sell more over the phone since obviously you can’t see them and they can’t see you. There are a few secrets that you can try: Picture your customer either in your imagination, although this is never correct and rarely works. Instead try and find a picture of your customer online – Linked in, blogs, company websites – you’d be amazed how easy it is. Search “client name filetype:jpg” or do a picture search on google. Once you can…

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The Kindle and Signposting

I use a lightweight Kindle for my reading. It’s so convenient, it can store hundreds of books, you can enlarge the text, click for a dictionary definition whenever you encounter a “big” word and download new ones on the fly. However it’s tricky to gauge where you are in the book, and how much more there is to go. You can do this with a physical book, of course. You can see how many pages there are, how bulky the book is and how small the text is. But that’s…

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