How to Sharpen Your Telephone Skills
Particularly useful for Inside Sales people or any salesperson who uses the phone, and who doesn’t. Some tips to improve your phone skills. Paul explains
Particularly useful for Inside Sales people or any salesperson who uses the phone, and who doesn’t. Some tips to improve your phone skills. Paul explains
Shhh don’t tell anyone but this tip is a little hypnotic. Don’t you love a secret? Here’s the tip. Next time you have to ask your customer for some information because the regulations or the procedure requires...use the phrase “help me”. “Help me please Mr Brown, could you confirm your address for data protection purposes?” “Mr Brown, could you help me please, with your email address?” Humans are wired to provide help if it’s asked for. It’s hypnotic. I use it whenever I need to ask for something. “Could you…
Everywhere you look, cross selling is alive and kicking but it’s usually online and automated. Tesco’s sporting its specials when you do your online shop, Amazon suggesting you might also like this, the sports site bundling the pump with your shiny new soccer ball. But when you go face to face with salespeople, we seem to have an aversion to cross sell. Perhaps we’re worried about being too pushy or salesey, after all, websites don’t have feelings but people do and having a customer reject you might put you off…
