For the 20th time I told you…
Last week my firm’s website was down for a frustrating 8 working hours. Nothing I could do except field the calls to the office as our eLearning packages are linked to the main server. It hasn’t happened for years as the company promise me 99% uptime. But that day was the 1% downtime. After the 20th call you could sense my frustration, my annoyance, you could smell it. And I bet the 20th caller didn’t quite get the same experience as my first caller. After all I gave the same…
