The Stepping Stone Routine for Client Referrals

Stepping stones are great things to cross streams with. They make a large distance shrink because you’re taking small steps rather than one big lunge. Likewise when asking for client referrals, literally coming out with the ask is often too big, so adopt the stepping stone technique. Let me explain. As soon as your customer enjoys your value, whatever that is, ask them for some feedback, so they can verbally tell you about the value. A little later on, you might want to ask if they wouldn’t mind giving you…

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Get Referrals by Wallowing in the Value

You want more referrals from your clients and customers? But wary of asking outright? Here’s how using the Value Conversation. At some point towards the end of the sales cycle, when your client has enjoyed the value you provide and experienced this, you put on the agenda of a meeting – the Value Discussion. My new local pub is called the Royal Union in Cheltenham. It’s a good old fashioned boozer, where you can pop in for a pint or a glass of wine and enjoy some convivial surroundings.  Whilst…

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