10 Factfinding Tips
If you’re in the business of factfinding or exploring the needs of your customer before you give them advice or a recommendation, here are ten quick tips to use as an MOT or checkup: Focus on your non-verbals – your eye contact needs to be strong or appropriate for the customer, open body, gestures when talking. Use your head when listening – tilt your head to show interest, raise your eyebrows to signify curiosity. Freewheel first. Ignore your scripted questions on your factfind to start with. Just ask a solid…
