Pre-frame your objections

You never win an argument with a customer but I have witnessed it, seen it many times when salespeople are taught to overcome objections during the close phase. This is old fashioned as well as unproductive. The trick is to pre-empt the objection earlier in the meeting. However, salespeople tell me that they don’t know which one to pre-empt as customers always baulk at something different. Here’s the answer. There are only 4 objections and these encompass every variation. The customer: Has no time As no money or can’t afford…

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Precision question your way through sales objections

Last month I was in London on business traveling on the tube. A policeman blocked my progress in the tunnel. “You can’t go any further, there’s been an incident” So I quickly scurried away not able to proceed with my journey. This made me think that’s exactly what happens when we’re encountering a new customer looking to promote ourselves and our product, particularly on the phone. Your sales message hits a blockage and they filter it and attempt to get rid of you based on their preconceptions. They put up…

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