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Tag: listening

A Tip for Listening on Zoom

July 21, 2020
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| Categories: Business to Consumer, Customer Care

Hear them Listen to yourself Playback the meaning Deal with the next steps No fancy acronym I’m afraid but a useful four-step process. Hear them. Clear your mind, prevent your thinking, and take in everything they’re telling you. Turn on your state of appreciation to make sure they know you’re hearing them. Listen to yourself. That inner voice, demon. Your emotions and feelings will prevent you from hearing them. Turn them off. Use CBT – cognitive behavioural coaching - to rid them, they’re not helping you right now. Playback. In…

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5 Listening Diseases and the Cure

November 22, 2019
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| Categories: Business to Consumer, Customer Care

5 Listening Diseases and the Cure Interruptitis Interrogationitis Premature Solutioneering TAABB Question Absenteeism Have you ever been infected? All of us have been from time to time, we take a cure, but the disease is virulent and will return. Follow these tips to ensure you incubate yourself from all five in the future. Interruptitis My daughter, who is now 18, was inflicted with this in her early years. Kept interrupting her mother at the dinner table, until she was told to stop disrupting. Meanwhile, her brain was not listening but…

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