Information given once only

It's far too common isn't it? You give your name to the person on the phone with a brief description of what you want and the next person on the call asks for your name.  Infuriating. Many years ago during college rugby, I played the part of a lumbering prop forward. My job was to push hard at the crowd of players, stand still and not get knocked over. If I went through an entire game without touching the ball, that wouldn't be unusual. Watching modern rugby the modern prop…

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Joined Up Selling

As we arrived at Belfast City Airport, the microphone announced. “You’re very welcome to Belfast”. What a lovely greeting which is fully expected when visiting Ireland, North or South, it makes no difference. I often talk about mixing with people will make you become like these people and everytime I go to Ireland I become more up-beat, positive, smile more and generally chat plenty too. The other thing I talk about is Joined Up Selling and there were plenty of examples of this during my hour long flight and 3…

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