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Tag: inbound calling

Something new

May 12, 2013
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| Categories: Business to Consumer, Customer Care, Telesales

Something for the weekend One of my favourite programmes on TV is the Gadget Show. An hour of the newest, shiniest, must have gadgets. I love it. And that’s the point about cross selling. Sometimes, as customers, we don’t know what the newest, shiniest, must have product is. So salespeople or customer service people mustn’t be afraid of just telling them what the latest product is. Naturally it must be relevant to the customer first and you need to put it across as a brand new offering, something new, and…

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7 Strategies to Cross Sell – ideas to help you sell more products to existing customers on the phone

April 19, 2012
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| Categories: Business to Consumer, Telesales

Executive Summary In this Special Report, I'm going to share 7 strategies that'll help your in bound telephone customer care teams cross sell more products and services. I'll show you how to get over the selling Inner Game hurdle, how to make the selling more elegant and less pushy and how to enjoy the customer engagement more than ever before. Cross Selling - yes please As a child I have fond memories of shopping at the Supermarket sitting in the shopping cart seat, harvesting sweets and chocolates as we approached…

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