I was never recruited to sell
If I had a pound for every time this has been said to me in my career, I would truly be a millionaire. So many people taken on as customer advisers, counter staff, call advisers, shop assistants have had their job description updated and told that they are now salespeople. Accidental salespeople maybe. And their reaction is predictable. Changing the goal posts with someone's job will create countless barriers and reservations. You can't blame them. They probably conjure up visions of slick, hasty untrustworthy salespeople and they don't want to…
