Solving Customers Problems the Condor Way

Later this month we're over to France again for our summer holiday.  Can't wait. Once again we're travelling with Condor Ferries - wouldn't use anyone else.  Why?  Let me explain. 2004, summer.  Packed the gills was my car - 3 excited children in the back, my wife and I in the front, thrilled to be heading over to France for our summer holidays. You couldn't move in that car with all the baggage we were taking it us. We'd set off early that morning to catch the ferry from Poole…

Read More

Giving Customers Ground Rules

I have to say I've just about had enough of our Sky+ box.  That's the gadget that records live TV here in the UK.  Its strength is its weakness.  You see, recording programmes is a breeze and anyone can now do it. That's the problem as my children are always recording their own shows and hitting "series link" which records every programme in the series.  Now that's OK is the series if weekly but my daughter presses series link for programmes like Hannah Montana and she has a half hour…

Read More