Learning Styles and Call Centre Coaching
Executive summary In this 900 word article, I explores the four different types of coaching interventions that Call Centre Sales Managers use to drive up their team’s performance but argues that each agent has their own preferred learning style and this should dictate the coaching mode used most often with that agent. Plus some useful tips to perform coaching at your highest level. Learning styles and coaching We’re all very familiar with Honey and Mumford’s Learning Styles piece of work from the 1980’s which describes the four varying styles of…
