How to make sure you heard them correctly?
By summarising. A simple, neat skill often overlooked or forgotten.
Venturing out to a restaurant recently, the waiter took our order as always. We were with friends, so there was a lot to write down. She summarised beautifully but missed my side order.
I corrected her politely; she asked if anyone else wanted a side and returned two more orders.
Clever the power of summary.
Your client will correct you; it’s not a put down just a clarification. An opportunity to adjust, improve or refine your understanding of their needs.
The power of summary – lest not forget it again.
