In this MP3 Paul shares a practical strategy to use to help you deal efficiently with problems and issues raised by customers. Ideal for sales support people particularly when on the phone, customer service specialists, account managers handling existing client accounts and anyone who deals with customer issues.
Inside the MP3 are lots of little tips and ideas that can help you improve this vital area immediately with some specifics tactics to adopt when pacifying the odd irate customer plus how to give bad news, not everyone’s favourite sport.
