I was at the football stadium last month having lunch in a rather pleasant restaurant. It was brand spanking new and the food, décor, surroundings appeared to be sumptuous. I was looking forward to lunch. Talk about aloof, the waitress might have well been an android, she was so detached to the process of serving myself and my colleagues, I thought she was talking to someone else.
We all meet people like this in customer service positions and to comment further is another article altogether. Personally I think you just need to employ nice people who just can’t help being…well nice.