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Category: Customer Care

How to Tailor Your Messages

January 25, 2022
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| Categories: Business to Consumer, Customer Care

https://www.bbc.co.uk/news/uk-england-cumbria-48913195 An enlightened way of communicating to foreign lorry drivers of lane closures. In their own language and prompted by a sensor picking up the license plate and displaying the correct language. How clever We can also use this when communicating with our customers. Not to change the language you use, that’s jolly clever but not needed if you both speak the same one. The secret is to tailor the message to the type of person they are. The Highways England used a clever sensor to figure out from the…

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8 Techniques to Ensure They’re Not Camera Shy

November 3, 2020
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| Categories: Customer Care, Telesales

You will recognise the problem. You’ve carefully set up a video meeting with a client or customer; you stick to the timings, have worked out a plan for the meeting, checked your “Zoom Zone” or “Teams Terrain” camera and audio and are pumped up and ready. They appear online with just their name written across where their image should be. “Sorry I can’t do webcam, you don’t mind do you?” Taken aback and not wishing to upset or challenge them, you continue the meeting when you might as well have…

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Presenting Online – Raising the Bar

August 25, 2020
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| Categories: Business to Business, Customer Care

We're over four months in now from Lockdown, and still, a large proportion of people are working from home. In their home offices, studies, spare bedrooms or even in their gardens. The universal Zoom meetings are prevailing. Many moaning about them, complaining of Zoom' itis but also some taking to them like a duck to water. The standard of online presenting has dramatically improved, naturally. More important, though, are expectations. You're expected now to give a half-decent online video presentation. The bar has risen. Here's what's required of you now…

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