British Lions and KPIs

And how these affect you in your business. I watched the Lions play the other day and was intrigued as to the coaches high up in the stands. They all had their noses in laptops throughout the game. Why? Well, they were monitoring statistics and metrics or KPIs as we call them. Key Performance Indicators. KPIs show the coaching team how each player is doing. Players have a box of tricks sewn into the shirts, which constantly feed back live information to these laptops. Energy levels, heart rates and so…

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How to make sure you hear them correctly?

Venturing out to a restaurant recently, the waiter took our order as always. We were with friends, so there was a lot to write down. She summarised beautifully but missed my side order. I corrected her politely; she asked if anyone else wanted a side and returned two more orders. Clever the power of summary. Your client will correct you; it's not a put down just a clarification. An opportunity to adjust, improve or refine your understanding of their needs. "Just to make sure I've got it all?" "Let me…

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It’s Rude to Leave First

In any business meeting or one to one, people say goodbye in a conducive manner. The host is usually the one who has an elaborate routine for ending the session and saying farewell. People leave the room before the host wraps up and closes the door. This is common courtesy and good manners. Yesterday I attended a Zoom meeting hosted by someone else, which is quite unusual for me. We finished, all waved goodbye, as is the custom. Before I could do anything else, I was hit with a screen…

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