Strictly Come Dancing and the Art of Feedback

If you were to Google "feedback techniques", you'll get dozens of responses. All carefully curated feedback models. Allowing you to give helpful feedback in the workplace as a coach or manager. My focus is on coaches; they give feedback regularly – it's in their job description. Many managers also act as coaches, so let's concentrate on coaches. Watching TV on Saturday night last, I came across the best feedback model I've ever seen. The Strictly Feedback Method. Strictly Come Dancing, to be precise. A shimmering, colourful spectacle of entertainment to…

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British Lions and KPIs

And how these affect you in your business. I watched the Lions play the other day and was intrigued as to the coaches high up in the stands. They all had their noses in laptops throughout the game. Why? Well, they were monitoring statistics and metrics or KPIs as we call them. Key Performance Indicators. KPIs show the coaching team how each player is doing. Players have a box of tricks sewn into the shirts, which constantly feed back live information to these laptops. Energy levels, heart rates and so…

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How to make sure you hear them correctly?

Venturing out to a restaurant recently, the waiter took our order as always. We were with friends, so there was a lot to write down. She summarised beautifully but missed my side order. I corrected her politely; she asked if anyone else wanted a side and returned two more orders. Clever the power of summary. Your client will correct you; it's not a put down just a clarification. An opportunity to adjust, improve or refine your understanding of their needs. "Just to make sure I've got it all?" "Let me…

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