Managing Your Working Day in Inside Sales With Tech Solutions

Executive Summary If you work in Inside Sales, dealing with inbound and outbound calls, Skype requests and instant messaging, then you need to have firm control over managing your day. This article takes a look at how you can do this more effectively using Microsoft’s Outlook or Office 365 package. Naturally, your CRM may do all this for you, but I work with hundreds of companies who still rely on Outlook for email communications, calendar and tasks or who have Outlook linked into their CRM. To CRM or not to…

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Can we learn from Uttar Pradesh?

Improving healthcare is a costly business, right? It doesn’t have to be, says Jeremy Laurance. In fact, we could save a lot of lives and money with just a single sheet of A4 paper. A checklist. That is the lesson from Uttar Pradesh in India, where rates of maternal and newborn deaths have been slashed simply as a result of issuing maternity staff with a checklist of 29 vital tasks to be performed at every birth – handwashing, taking the mother’s blood pressure, and so on. Compulsory use of checklists…

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