Giving Customers Ground Rules

I have to say I've just about had enough of our Sky+ box.  That's the gadget that records live TV here in the UK.  Its strength is its weakness.  You see, recording programmes is a breeze and anyone can now do it. That's the problem as my children are always recording their own shows and hitting "series link" which records every programme in the series.  Now that's OK is the series if weekly but my daughter presses series link for programmes like Hannah Montana and she has a half hour…

Read More

Keep your Customer Posted

When we're bang in the middle of our sales meetings, in the midst of our coaching sessions or performing in front of an audience, we sometimes forget one of the golden rules. My 8 year old daughter was loading two new computer games on her laptop, which she'd borrowed from her brother. Zoo Tycoon and Frankie Secret Agent. She was so excited. Frankie Secret Agent seemed to load OK and Bethan was thrilled to get the game started so she clicked on the start button. However, the screen went blank…

Read More