You never win an argument with a customer

We've had cracking weather this week in the UK and on Thursday It was particularly warm, but in my sales training room the air conditioning was making the conditions very comfortable. The favourite session was approaching and my audience were visibly getting excited. Objection handling techniques. And my phone based salespeople were hoping that I would give them well thought through reasons to combat every objection they encounter. Nonsense. This morning my teenage son, Lewis, approached me with a request for a lift into town around 7pm. I couldn't do…

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Fly in the Pan

Having two early teenage boys faces us with a major problem.  No, its not mood swings, empty fridges or Pizza complexions...no, its missing the toilet pan. Boys are just bad aimers, if you see what I'm saying.  Quite frankly, this is a man thing not just teenagers. We tried everything.  Telling them, encouraging them, shouting at them, rewarding them and nothing improved the situation. Until we bought a packet of fly stickers and stuck one to the pan just like this. And the amazing thing.  It worked.  No more missing,…

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Giving Customers Ground Rules

I have to say I've just about had enough of our Sky+ box.  That's the gadget that records live TV here in the UK.  Its strength is its weakness.  You see, recording programmes is a breeze and anyone can now do it. That's the problem as my children are always recording their own shows and hitting "series link" which records every programme in the series.  Now that's OK is the series if weekly but my daughter presses series link for programmes like Hannah Montana and she has a half hour…

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