20 Coaching Tips for Call Centre Sales Coaching

To achieve a culture of regular coaching being the way we work around here, here’re 20 extra tips to help you in your busy call centre environment. Have a policy of shutting down email from 10am for all coaches, that way they can swarm over their people and conduct side by side coaching. Be clear of the coaching that will work for individual agents. You can use the famous learning styles. For example activist agents will respond well to side by side coaching as they are more than likely to…

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Unexpected item in bagging area

I started on them 2 years’ ago and I have to say they were a nightmare to use. Computer voice telling you off all the time, couldn’t find the bar code, authorisation needed, unexpected item in bagging area. Argghh. But… Tesco’s knew this and placed helpful, smiley people around them to answer any query and these people were specially trained to be unflappable against the frustrations of shoppers. They were happy to show you how to use the machines, would encourage you and answer your questions. Always available and on…

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