Do you speak to your clients in the right accent?

Do you speak to your clients in the right accent? "I have a problem" she announced. Everyone looked around at me. "How will you ensure they understand your English?" she questioned. 7 faces stared at me expecting an immediate answer. You see, I was in the Principle's office of the LIC in India about to start a 2 day programme with 40 trainers from within the Indian insurance industry.  Granted, they all spoke English, it's the language most people can speak in India, some better than others.  They learn it…

Read More

Reduce the risk

How can the immensely popular Lorraine help you with reducing the risk for your customers.  Read on and I'll explain. A beautiful July morning, my training workshop that day was in the same hotel I'd spent the night in, the training room was ready as I'd set it up the night before.  So I wasn't in a massive rush that morning to get away, so I had the TV on for company. Whilst putting on my tie I glanced at Lorraine on the TV. She's a hugely popular TV presenter…

Read More