The 90:90 Rule

She couldn’t do anything wrong, she was loved by millions, a perfect embodiment of the 90:90 rule. She also made mistakes, but we forgave her. He was also adored by millions, a trusted sportsman and great evangelist. Again, he made some mistakes, but the world forgave him. Another incarnation of the 90:90 rule. The 90:90 rule is very simple yet profound and will have an immediate and impactful effect on your selling and coaching. In the first 90 seconds of meeting someone, or seeing them on TV, we make up…

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Physical, Verbal and Cyber Handshakes

In business we shake hands, always have done, probably always will. But face to face meetings are becoming rarer these days replaced by the phone and email. We know how to shake hands physically – it’s easy but what about on the phone or in email. I’ll show you. On the phone. “That’s right Mr Khan, I’ll be able to help you with your query, but before we do that let me introduce myself, I’m Sanjay, very good to meet you” On email “Dear Paul, thank you for your email.…

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