Don’t fight problems, work with them

As a family man with three children, I know how much more expensive family holidays are during those 6 precious weeks of school summer holidays. Parents who are tempted to take their children out beyond the 6 weeks can be slapped fines of up to £60 per child per parent which can easily amount to £240 for two children. But many parents still feel the maths is on their favour by going on cheap holidays and paying the fine. This year Sir Michael Wilshaw, the Chief Inspector of Schools, has…

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Sound pleasantly surprised

Many salespeople or accidental salespeople (customer service people, counter staff, front of house people) have a real hang-up about handling the problems and reservations customers give us when they want to say no to the product or service we’re offering them. This allergy is particularly prevalent when cross selling or up-selling in a retail environment. Here’s a great idea. Sound pleasantly and genuinely surprised. After an arduous 18 hour journey from my home in the UK to Bangladesh earlier this year, I finally settled into the Lakeshore Hotel in Dhaka.…

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