Choosing Your Mood

It's Your Call Working on the telephone, selling things or advising or just taking calls from people...is extremely hazardous to your health and wellbeing. Seriously it is. But you can also be very hazardous to your customers or people we talk to purely by the mood we bring into work with us. Picture this.¬† Brian has had a terrible night - he had an argument with his partner, and his middle son was very poorly during the night and was up and down like a yo-yo causing poor Brian to…

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