Ping it Back
I think that was a tune from Moloko from the late 90’s But it’s also a habit that salespeople get into when customers ask them a question. They’re trained and instinctively they answer. My thought for you is stop this and ping it back. Yes that’s right ping back the question to find out a little more behind the question. Use: “May I ask, what made you ask that question?” “I’m curious to know why you asked that?” “That’s an interesting question, what drove you to ask it?” This way…
