How to Interrupt a Long-Winded Customer

We’ve all been there before; they just don’t stop talking. Now, this is positive as we can use their information to populate our factfind and figure out their needs and objectives. It’s also distracting, not a good use of time and quite tricky. So we need a way of interrupting them, to steer them to the conversation we want. Here’s how: You interrupt “Sorry to stop you there…”, “Sorry to interrupt…” Then immediately summarise what they had been saying. “Let me see if I’ve got this right…” “Let me recap…”…

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