Learn to focus on the face

I’m on a flight right now as I write and the steward has enormously animated facial expressions so I match them and we’re getting on fine. I think though we’re reluctant to look at the face as much as we ought to. With the advent of video technology allowing us to commonly communicate to each other with video screens, the emphasis on the face is only going to increase. By reading the expressions, the movements, the micro expressions we can learn more about what the customer is really thinking than…

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