Do you speak to your clients in the right accent?

Do you speak to your clients in the right accent? "I have a problem" she announced. Everyone looked around at me. "How will you ensure they understand your English?" she questioned. 7 faces stared at me expecting an immediate answer. You see, I was in the Principle's office of the LIC in India about to start a 2 day programme with 40 trainers from within the Indian insurance industry.  Granted, they all spoke English, it's the language most people can speak in India, some better than others.  They learn it…

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The Naked Salesperson

Go naked. The Naked Salesperson.  Sounds pretty frightening doesn't it - a naked salesman or woman?  But don't get carried away with my latest idea I don't mean that kind of naked. I mean without the usual sales meeting trappings. By usual trappings I mean, product brochures, leaflets, laptop, presenter etc.  The things we take along to show information to our customer and present our products. A major IT software company did some research into their salesperson's practices and found that those that went naked, built a better rapport and…

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