Are your systems helping or hindering?
How can scanning goods at the Aldi checkout be used to help you improve your customer experience. A minute with Paul will explain.
How can scanning goods at the Aldi checkout be used to help you improve your customer experience. A minute with Paul will explain.
They say that the only way to distinguish yourself, to shine above all others, to be the “go to company” is to have outstanding customer service. This is true but we all know this and companies across the world are striving to improve their customer experience and engagement. However the benchmark is being raised continually and now good customer care is expected. In fact “assumed” is the lowest bottom rung level of customer care. The next level is “expected”, in other words the customer has assumed they’re going to get…
Paul at http://www.paularcher.com shows you how you can use this elegant yet simple technique when taking telephone calls. Paul shows you how you can use this elegant yet simple technique when taking telephone calls from potential customers.
