Is efficiency enough?

It was all a little last minute; I was due to fly to India the following week and I was sitting in the doctor’s office hoping to get all the jabs I needed to stay healthy whilst abroad. The nurse called me into her office and began the painful process of sticking needle after needle into my flesh. Ow! She finished and I complemented her by saying “Thank you nurse, you were very efficient.” “Thank you very much Mr Archer, we try hard to please and customer service is important…

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