Bottomless Prosecco

It’s all the rage in the bars in Cheltenham, where I live. All you can drink Prosecco whilst you eat a meal. It’s not as daft as you think. The wholesale price of the fizz is around £2.50 but bars retail this at around £25 a pop, so the customer thinks they’re getting a bargain. Everyone’s happy. The restaurant owner is getting plenty of custom with people paying full price for their meals and earning a handsome profit. A classic win:win. When negotiating, a win:win is essential. The aim is…

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Manchester United and the Big Picture

It was our first time going to Old Trafford even though I’ve supported my team since I was 7 years old. But our tickets were miles up in the north east stand and I said to my two boys that we’re not going to able to see much, but at least there’ll be a good atmosphere. How wrong was I? Because the stands are virtually vertical, we could see everything just by looking down at the pitch. I saw the defence positions when we were attacking. I saw the away…

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Sound pleasantly surprised

Many salespeople or accidental salespeople (customer service people, counter staff, front of house people) have a real hang-up about handling the problems and reservations customers give us when they want to say no to the product or service we’re offering them. This allergy is particularly prevalent when cross selling or up-selling in a retail environment. Here’s a great idea. Sound pleasantly and genuinely surprised. After an arduous 18 hour journey from my home in the UK to Bangladesh earlier this year, I finally settled into the Lakeshore Hotel in Dhaka.…

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