7 Strategies to Cross Sell – ideas to help you sell more products to existing customers on the phone

Executive Summary In this Special Report, I'm going to share 7 strategies that'll help your in bound telephone customer care teams cross sell more products and services. I'll show you how to get over the selling Inner Game hurdle, how to make the selling more elegant and less pushy and how to enjoy the customer engagement more than ever before. Cross Selling - yes please As a child I have fond memories of shopping at the Supermarket sitting in the shopping cart seat, harvesting sweets and chocolates as we approached…

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Mastering the Art of Multitasking

Talk about multitasking, this chap had mastered the art, he carried out the transaction almost blindly and engaged me in a riveting conversation.  As I took the paperwork from him I'd realised I'd been cross-sold and brilliant it was too. Let me explain. Travelling and staying overnight in hotels is a constant feature of my work.  Since my early days as a trainer, I've always preferred locally run Bed & Breakfasts to the big hotel chains. You get a pleasant, personalised service and I enjoy catching up on the local…

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