Hit the ground running with customers

Ear phones in, my gym treadmill at a fast walking speed, eyes wandering. The man next to me was sprinting on the treadmill, sweat dripping from his brow. It seemed like his phone rang and he jumped off the treadmill leaving it running and he took his call. I thought how dangerous, as did everyone else watching. How’s he going to get back on with it moving at such a speed? He did, he carefully held onto the bars for support, started moving his legs in mid-air and hit the…

Read More

Anchoring your Customer

Here's a neat little idea to boost your confidence and energy levels, and let's face it, we all need to do this sometimes. We've all come across the term "anchoring" where we use a reminder or a trigger to recall something from the past.  NLP or Neuro Linguistic Programming brings this to us and it helps us to relive past moments in our lives so we can collect the resource that we had in abundance at the time. I have several anchors which I use to inject myself with a…

Read More