Chatbots and Advice

It might have taken you over 100 hours to learn all of CeMAP, it took me plenty of time, but Ava took seconds. Who’s Ava? Ava belongs to SPF Private Clients. She is not a mortgage adviser but a chatbot – powered by IBM’s Watson artificial intelligent computer. The latest chatbot has consumed the CeMAP textbooks in seconds and knows everything inside them. It can now give information and advice, of a fundamental nature, to potential clients on their mortgage and house purchase, freeing up advisers’ time to spend with…

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Tips to Embrace AI

The latest YouTube sensation that went viral involved CCTV footage of people walking whilst glued to their phones. It was hilarious with one clip of a woman falling into a pond. Now this clip is humorous but imagine these people crossing the road especially onto a pedestrian crossing without looking and you have the prediction of calamity. I read this weekend about a new technology gadget that alerts a driver when they are 20 metres from a pedestrian crossing and someone is about to cross onto it. Probably on their…

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Will AI Take Over Your Job?

Yesterday I was working with some phone based salespeople and we stumbled across the topic of AI – or automated intelligence – and how this will eventually take over transactional selling and advising. Where the process is fairly simple – such as explaining how a repayment mortgage works or a fixed rate product – AI will take over. One of the group challenged me on this and said that AI can never imitate a human’s voice on the phone. Immediately someone volunteered some evidence which was extremely compelling. It’s a…

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