In business we shake hands, always have done, probably always will. But face to face meetings are becoming rarer these days replaced by the phone and email.
We know how to shake hands physically – it’s easy but what about on the phone or in email. I’ll show you.
On the phone. “That’s right Mr Khan, I’ll be able to help you with your query, but before we do that let me introduce myself, I’m Sanjay, very good to meet you”
“Dear Paul, thank you for your email. I hope your day is going well. My name is Sheridan and I’m happy to help you.”
Simple, effective and human.