The Right Tools for the Job

My grandfather was an engineer by trade and he would always tell me that you can do any job with the right tools. But he was an engineer – what about with sales and sales coaching? We live out in the countryside and have no access to a public sewer system. Now this is a major disadvantage especially when you have five people in the family who get rid of waste water as though their life depended on it. So where does the waste water go? Into a septic tank…

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Handling Customer’s Problems

In this MP3 Paul shares a practical strategy to use to help you deal efficiently with problems and issues raised by customers. Ideal for sales support people particularly when on the phone, customer service specialists, account managers handling existing client accounts and anyone who deals with customer issues. Inside the MP3 are lots of little tips and ideas that can help you improve this vital area immediately with some specifics tactics to adopt when pacifying the odd irate customer plus how to give bad news, not everyone’s favourite sport. Handling…

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Beware of speaker phones

Be careful of speaker phones or hands-free mobile phones as they might be giving your customer the wrong message. This afternoon I was sitting in Starbucks enjoying a double espresso and the guy on the next table was using his mobile phone with his speaker enabled. I appreciate that mobile phones are supposed to give us all radiation poisoning if we press them to our ear, but the information he was giving his customer was terribly public. He didn’t seem to mind bless him, but I bet the customers did,…

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