Tips to Keep in Touch

Are you also finding that you are putting more energy into prospecting, spending more time seeking out new customers, fully utilising your CRM system, trying to keep in touch with prospects to move the sales cycle forward. All sorts of research show that we’re notoriously bad at this follow up. We’re great at the call, building a rapport, asking questions and such, but when the customer is not ready to move onto the next stage, we can go cold on the follow up. Sometimes it’s difficult to make a follow…

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The Right Tools for the Job

My grandfather was an engineer by trade and he would always tell me that you can do any job with the right tools. But he was an engineer – what about with sales and sales coaching? We live out in the countryside and have no access to a public sewer system. Now this is a major disadvantage especially when you have five people in the family who get rid of waste water as though their life depended on it. So where does the waste water go? Into a septic tank…

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Handling Customer’s Problems

In this MP3 Paul shares a practical strategy to use to help you deal efficiently with problems and issues raised by customers. Ideal for sales support people particularly when on the phone, customer service specialists, account managers handling existing client accounts and anyone who deals with customer issues. Inside the MP3 are lots of little tips and ideas that can help you improve this vital area immediately with some specifics tactics to adopt when pacifying the odd irate customer plus how to give bad news, not everyone’s favourite sport. Handling…

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