Times they are a changing

Times they are a changing Sang Bob Dylan in the swinging 60’s but I don’t think the poor old busker was singing that tune as we all passed him by on the busy Central Line below Oxford Street in London. I wasn’t the only one wearing them. Indeed at least half the busy commuters were wearing them…earphones of course attached to iPods feeding us music of our choice to block out the torrid boring commute. Almost everyone you turned to had earphones in their ears and if you singled out…

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What’s the Worst Sin of a Telephone Based Salesperson?

What’s the Worst Sin of a Telephone based salesperson? It was a really important sales training event involving all sorts of video technology so I was planning and practising the gadgets on the boardroom table. Cameras were wired up to DVD recorders, players were running pre-recorded DVDs and the projector was presenting the whole scene on the wall. There were cables strewn everywhere but it seemed to be working. I thought I’d cracked it. Until the phone rang It was my long lost Uncle Ivan who can never take a…

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Weasel Words know when and when not to use them

Weasel Words – know when and when not to use them I heard a lovely phrase the other day that got me thinking about language in selling and coaching. The phrase is weasel words and they’re used to describe words that are a bit wimpy or weasel’ly which serve little or no purpose, inspire no confidence or have no backbone or credence. I guess like a weasel! Words such as obviously, perhaps, maybe, absolutely, might, possibly, hopefully. The list goes on. Our language can be full of these weasel words…

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