Unintended Consequences in Selling

For those of you that know me, recognise that I’ve always been on some sort of diet having struggled with my weight since I was 14. Just recently I changed a few things about my lifestyle and lost almost two stone in weight, now hovering around the 12.5 stone mark. To maintain my weight, I now follow the 5:2 diet, which means for two days a week, you limit yourself to about 500 calories a day only. The rest of the week you can eat as normal, enjoying the more…

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Chatbots and Advice

It might have taken you over 100 hours to learn all of CeMAP, it took me plenty of time, but Ava took seconds. Who’s Ava? Ava belongs to SPF Private Clients. She is not a mortgage adviser but a chatbot – powered by IBM’s Watson artificial intelligent computer. The latest chatbot has consumed the CeMAP textbooks in seconds and knows everything inside them. It can now give information and advice, of a fundamental nature, to potential clients on their mortgage and house purchase, freeing up advisers’ time to spend with…

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