Chatbots and Advice

It might have taken you over 100 hours to learn all of CeMAP, it took me plenty of time, but Ava took seconds. Who’s Ava? Ava belongs to SPF Private Clients. She is not a mortgage adviser but a chatbot – powered by IBM’s Watson artificial intelligent computer. The latest chatbot has consumed the CeMAP textbooks in seconds and knows everything inside them. It can now give information and advice, of a fundamental nature, to potential clients on their mortgage and house purchase, freeing up advisers’ time to spend with…

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