Confidence goes a long way

Isn't it amazing how confidence can go a long way in selling and coaching.  Let me explain further... I don't know how they managed to convince me, but last, month I escorted the two main women in my life - my wife and 9 year old daughter - into Cheltenham shopping for shoes. 4 hours later after trying on countless pairs in myriads of stores in every corner of Cheltenham, my daughter settled on a pair of shoes to buy which she kept on as we walked back to the…

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Integrity and transparency go a long way

Earlier this year, as spring was bursting all around us, Claire and I wandered through the continental farmers market in Cheltenham.  The morning was lush. Regency architecture, sunshine, warmth, leaves coming through the trees and the smell of French bread flowing through the air. I adore French bread and this was real, not the stuff you get from our supermarkets. The stall was definitely authentic and so were the prices - I mean steep, very steep.  But hey, this was a corner of France in a foreign field in Cheltenham…

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Solving Customers Problems the Condor Way

Later this month we're over to France again for our summer holiday.  Can't wait. Once again we're travelling with Condor Ferries - wouldn't use anyone else.  Why?  Let me explain. 2004, summer.  Packed the gills was my car - 3 excited children in the back, my wife and I in the front, thrilled to be heading over to France for our summer holidays. You couldn't move in that car with all the baggage we were taking it us. We'd set off early that morning to catch the ferry from Poole…

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