Integrity and transparency go a long way

Earlier this year, as spring was bursting all around us, Claire and I wandered through the continental farmers market in Cheltenham.  The morning was lush. Regency architecture, sunshine, warmth, leaves coming through the trees and the smell of French bread flowing through the air. I adore French bread and this was real, not the stuff you get from our supermarkets. The stall was definitely authentic and so were the prices - I mean steep, very steep.  But hey, this was a corner of France in a foreign field in Cheltenham…

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Solving Customers Problems the Condor Way

Later this month we're over to France again for our summer holiday.  Can't wait. Once again we're travelling with Condor Ferries - wouldn't use anyone else.  Why?  Let me explain. 2004, summer.  Packed the gills was my car - 3 excited children in the back, my wife and I in the front, thrilled to be heading over to France for our summer holidays. You couldn't move in that car with all the baggage we were taking it us. We'd set off early that morning to catch the ferry from Poole…

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The Fathers Day Card and Assumptions

Last month was Fathers Day here in the UK.  And if you're a father, like me, you get to put your feet up for a whole day, have lots of attention and get the Fathers Day Card treatment.  And it's the cards that tickle me everytime.  They're just so corny, so stereotypical of a dad.  Beer swigging, football watching, bad fashion sense, always moaning about the bills, tissues in cardigans. To cap it all, my children think it's for real.  You see, perception is reality isn't it. What we perceive…

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