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Category: Business to Consumer

The Tale of Two Carts

March 27, 2010
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| Categories: Business to Consumer, Inner Game

I love travelling on trains when on business.  It ticks all the boxes for me. Good with my CO2's, laptop on the table, comfy seat, countryside whizzing by, no effort from me, cost effective, quiet carriage and a fresh cup of coffee. And it's the last benefit that reminded me of selling practices last week. Gloucester to Mansfield, with a change at Derby, meant two Intercity trains both with refreshment carts that I could choose from and enjoy. But what a difference in the way they were handled. Cart Number…

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How to get your people to want to perform better

March 14, 2010
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| Categories: Business to Business, Business to Consumer, Customer Care, Sales Coaching, Telesales

Hands up all who cut their grass this weekend or got mighty close to doing so?  The middle of March and it's the time of year when real men are scared to open the back door in case they hear the sound of lawn mowers.  Or to be more accurate, their partners hear that distinctive hum of a motor running somewhere in the neighbourhood. And those immortal words "darling, everyone else is cutting their grass - don't you think you should be?" I get caught out every year with the…

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Keep your Customer Posted

March 5, 2010
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| Categories: Business to Business, Business to Consumer

When we're bang in the middle of our sales meetings, in the midst of our coaching sessions or performing in front of an audience, we sometimes forget one of the golden rules. My 8 year old daughter was loading two new computer games on her laptop, which she'd borrowed from her brother. Zoo Tycoon and Frankie Secret Agent. She was so excited. Frankie Secret Agent seemed to load OK and Bethan was thrilled to get the game started so she clicked on the start button. However, the screen went blank…

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