The Tale of Two Carts
I love travelling on trains when on business. It ticks all the boxes for me. Good with my CO2's, laptop on the table, comfy seat, countryside whizzing by, no effort from me, cost effective, quiet carriage and a fresh cup of coffee. And it's the last benefit that reminded me of selling practices last week. Gloucester to Mansfield, with a change at Derby, meant two Intercity trains both with refreshment carts that I could choose from and enjoy. But what a difference in the way they were handled. Cart Number…