Revisiting Smiling to Build Rapport

We know that face to face communication is still the most effective way of doing business and many of us learn strategies such as eye contact, body language, nodding, matching, voice variation....to increase the chances of creating a rapport. But have you considered the real impact of the smile? Smiling is usually at the top of the list when it comes to building a rapport.  Smiling draws the person to you, relaxes them and helps them to like you. But smiling can also be dangerous. Many of us know that…

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The Vacuum Cleaner and Pride

I sussed out my wife recently and her strategy to get me to do things around the house.  She simply says that she's going to call out a professional to fix it. Last month our vacuum broke down and my wife said she was going to take it into town to have it looked at.  That evening I opened it up and found a broken air filter.  Onto eBay to buy a new one and later that week I fitted it. Hey presto, fixed for £8. Claire knows that a…

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Beware the Machine Gun Question

You might remember The Iraq War Enquiry earlier this year here in the UK.  Odd that it's seemed to have died down somewhat. Someone who did come out smelling of roses was our very own Tony Blair. He presented himself well, gave an assured performance, wriggled a bit when asked to recall what he said to TV presenter Fern Britton but answered the questions well. He was well planned as you would expect from a man of his calibre. One of the reasons he did well was the general poor…

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