A Tip for Listening on Zoom

Hear them Listen to yourself Playback the meaning Deal with the next steps No fancy acronym I’m afraid but a useful four-step process. Hear them. Clear your mind, prevent your thinking, and take in everything they’re telling you. Turn on your state of appreciation to make sure they know you’re hearing them. Listen to yourself. That inner voice, demon. Your emotions and feelings will prevent you from hearing them. Turn them off. Use CBT – cognitive behavioural coaching - to rid them, they’re not helping you right now. Playback. In…

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Why Trust is Sooo Important Right Now

Last night I was having a healthy supper and an equally healthy debate about the trials and tribulations of working from home. We both agreed that being based at home was no longer an issue, and if your work involves a laptop, your brain and cloud data; then you can work anywhere. The real debate started over Zoom Vido calls or phone calls to prospects and customers. Shelley's response and she happens to be a fan of the phone, was "they don't need to see me, I have  a big…

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A Quickie on Client Needs

What do clients and customers want? Baby Boomers favour consumption Gen X’ers love status Gen Y’ers prefer experiences Gen Z’s like meaning A little bit stereotypical but it does give you a fair steer when working out what makes them tick. Don’t mix them up. Ages groups vary but typically they are: Baby Boomers – 1945 to 1965 Gen X – 1965 to 1980 Gen Y – 1980 to 2000 Gen Z – 2000 to 2020 I’ve got three late Gen Y children and a very early Gen Z, so…

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