Revisiting Smiling to Build Rapport

We know that face to face communication is still the most effective way of doing business and many of us learn strategies such as eye contact, body language, nodding, matching, voice variation....to increase the chances of creating a rapport. But have you considered the real impact of the smile? Smiling is usually at the top of the list when it comes to building a rapport.  Smiling draws the person to you, relaxes them and helps them to like you. But smiling can also be dangerous. Many of us know that…

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Have you been Google’d Recently

Have you been Google'd Recently We've all heard the story of the friend who was about to get the dream job, then failed at the last hurdle because the employer checked them on the internet and found some embarrassing photos of their stag do on Facebook. My best friend, who was also my best man and is now a high flying executive for a London Ad Agency, was spotted by me on Facebook looking extremely drunk during a pub crawl in a town where he lives. But these photos weren't…

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How to Leave Voicemail

It's been hot this week, and travelling around the country in planes, trains and automobiles takes it toll. But nothing is more strenuous than picking up voicemail. I pick up voicemail at the end of the day, as I never get the chance during the day. This week I've been phoning in using my mobile phone to listen to my office messages, which a lot of road warriors do. And I get the same frustrations everytime. I listen and the lady with BBC English from BT Call Minder announces I…

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