Think Modern Customer, Think Teenager

Do you remember being a teenager?  I do. Read on and I'll explain how modern customers and teenagers are spookily alike. As a teenager, I remember having the whole world in front of me, being so full of choices and options, always having to make decisions and never stopping still. Always going out and meeting people, only doing what I wanted to do and realising that the world owed me a living. And more than anything else, I didn't need my parents, or thought I didn't, I thought I was…

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5 Vocal Cosmetic Secrets

Verbal Ticks "Uh", "hurs", "right", "yea" or other verbal ticks can be really bothersome.  Here's a simple way to see if you have them or not. Next time you're chatting to friends, casually place your cupped hands over your ears.  Keep talking naturally and you'll soon see if you use them more than you should. The trick is to train yourself to pause instead, or take a breath.  Try and learn to live with the odd second or two of silence. Breathe Like a Singer This will allow you to…

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Objection Handling the Tesco Way

I've finally convinced Claire to use Tescos online shopping as this has to replace one of the worst activities a man is ever subjected to - shopping.  And whilst laptopp'ing the order watching TV, I was given a lesson in objection handling from Tescos, really cool it was too. One of the reasons we don't check with our customers after they've said a "I'll think about it" or an "I'm not sure" is the human fear of rejection, or a concern we might irritate them, or they might get shirty…

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